Privacy Policy
Last updated: 31 July 2026
Who we are
Pembrokeshire Research Solutions, Pembrokeshire, Wales, UK. Contact: pembrokeshirepeptides@hotmail.com.
Information we collect
We may collect your name, email address, delivery or collection details, telephone or WhatsApp information, order contents, payment status and reference, correspondence, fraud-prevention information, and the date and time of your checkout declarations.
Why we use it
- To respond to enquiries and take steps requested before a contract.
- To process, confirm, deliver and administer orders.
- To keep accounting, tax, safety, product-traceability and dispute records.
- To prevent fraud, misuse and unlawful or unsafe orders.
- To comply with legal obligations and establish, exercise or defend legal claims.
Lawful bases
Depending on the activity, we rely on performance of a contract, steps before entering a contract, compliance with legal obligations, and legitimate interests such as order security, record keeping, fraud prevention and protecting the business. Where consent is required, it can be withdrawn without affecting earlier lawful processing.
Who receives information
Information may be shared where necessary with delivery providers, payment providers, website hosting and technical suppliers, professional advisers, insurers, law-enforcement bodies or regulators. We do not sell customer personal information.
Retention
We keep information only as long as reasonably necessary for the relevant purpose, including legal, tax, accounting, product-traceability, safety and claims periods. A documented retention schedule should be maintained by the business.
International transfers
Some service providers, including messaging, hosting or payment providers, may process information outside the UK. Where required, appropriate safeguards should be used.
Your rights
Depending on the circumstances, you may have rights of access, correction, erasure, restriction, objection and data portability, and the right to complain to the Information Commissioner's Office. Contact us first using the email above.
Orders sent through WhatsApp are also processed under WhatsApp/Meta's own terms and privacy arrangements. Do not send unnecessary sensitive personal information through messaging services.
Security
We use reasonable organisational and technical safeguards, but no internet transmission or storage system is completely secure.