Delivery, Cancellation and Returns Policy

Last updated: 31 July 2026

Delivery area and charges

We currently offer UK delivery and collection in Pembrokeshire. Delivery charges are shown before the order is submitted. Dispatch timing is confirmed during the order process. Unless a different period is agreed, consumer goods should ordinarily be delivered within the legally required timeframe.

Order confirmation

An order is accepted only when confirmed by us. Keep the WhatsApp or email confirmation, order number, product details, price, delivery method and accepted terms for your records.

Cancellation

Where the Consumer Contracts Regulations apply, a consumer normally has 14 days after delivery to notify the trader of cancellation, subject to statutory exceptions. To cancel, contact us clearly using the email or WhatsApp details shown on this website and quote the order number.

Sealed products

For contamination control, product integrity and health-protection reasons, some goods are supplied sealed. Where the statutory sealed-goods exception applies, the right to cancel may be lost once the seal has been broken. This does not affect rights where goods are faulty, damaged or not as described.

Faulty, damaged or incorrect goods

Contact us promptly with the order number, photographs and a description of the issue. Keep all packaging and do not use or dispose of the product until instructions are provided. Statutory rights remain unaffected.

Return authorisation

Do not return research materials without prior written instructions. This is necessary so that transport, contamination and handling risks can be assessed. Where a return is authorised, follow the packaging and carrier instructions supplied.

Refunds

Approved refunds will be made to the original payment method where practicable. We may reduce a refund only where the law permits, for example for loss in value caused by handling beyond what is necessary to inspect the goods.